Kiraya FAQ – all your questions answered, right here

on the registration page Go to the registration page and create an account with your name, email or phone number, password, and date of birth. Then verify your number with an OTP — the whole process takes just 3 minutes.

Only users aged 18 or above may open an account on Kiraya. Providing your date of birth for age verification is mandatory. Accounts belonging to minors will be closed immediately.

On the login page Go to the login page and click the "Forgot password?" link. Enter your registered email or phone number and a reset link or OTP will be sent to you. You can set a new password within 5 minutes.

No. Kiraya's rules allow only one account per person. Creating multiple accounts is a violation of our policy and may result in all accounts being closed and any funds being forfeited.

Initial registration only requires phone OTP verification. For larger withdrawals, KYC verification may be required, including a photo of your national ID or passport. This is done to protect the security of your account.

If you believe your account was closed by mistake, reach out to the Kiraya support team. Explain the reason and provide any required documentation for a quick resolution.

Kiraya supports deposits via mobile banking, e-wallets, and bank transfer. To see the full details, on the deposit page Go.

The minimum deposit depends on your chosen payment method. Generally, mobile banking deposits start from BDT 100. Check the deposit page for the latest information.

Deposits via mobile banking or e-wallets are typically credited to your account within a few seconds to a few minutes. Bank transfers may take slightly longer. If you run into any issues, contact support with your transaction number.

Standard withdrawals are processed within 24–72 hours. VIP members enjoy faster withdrawal times. Your first withdrawal may take a little longer if KYC verification is required.

Once a deposit is completed, it cannot be cancelled. However, you can withdraw your funds as long as any applicable bonus conditions have been met.

Register After registering, the welcome bonus is automatically credited on your first deposit. You can find the bonus amount and terms in the Promotions section.

To withdraw bonus funds, you need to place a certain amount in bets — this is known as the wagering requirement. Each bonus comes with its own specific terms, which are clearly displayed when the bonus is awarded.

Once you receive your free spins, they will appear in the Bonus section of your account. Head to the designated slot game to use them. Any winnings from free spins are credited to your bonus balance and can be withdrawn once the wagering requirement is met.

Yes. Logging in to Kiraya every day gives you the chance to earn a daily bonus. Log in for 7 consecutive days and you'll receive a special reward. Bonus types may vary over time.

Yes, Kiraya has a referral program. When someone registers and makes a deposit using your referral link, you earn a bonus. Visit the Promotions section for more details.

On Kiraya Slot Games, Live Casino, Bingo and Sports Betting — over 500 games available in total, with new titles added regularly.

Yes. Kiraya's Live Casino Yes, it runs 24 hours a day, 7 days a week. You can play in real time with live dealers anytime.

RTP (Return to Player) is the percentage of total bets that a slot game pays back to players on average. For example, a 96% RTP means that for every BDT 100 wagered, BDT 96 is returned on average. Keep in mind this is a long-term average — every spin is completely random.

Game results are determined server-side on Kiraya. If your internet connection drops, any active bets are saved. Log back in and you will see your previous session right where you left off.

Some slot games have a demo mode where you can play for free using virtual credits. Winnings from demo mode cannot be withdrawn. To win real money, you will need to make a deposit.

Yes. Kiraya uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy read.

Go to Account Settings, find the 2FA option under the "Security" section, and enable it. At login, you will need to enter both your password and the OTP sent to your phone — making your account significantly more secure.

If a login attempt is made from a new device or an unfamiliar IP address, a suspicious login alert will be sent to you by email or SMS. If you receive such a message, change your password immediately and notify support.

No. Kiraya will never ask for your password, banking details, or OTP via email or SMS. If you receive such a message, it is a fraud attempt. Go directly to kiraya.pro to log in and report it to support.

The Kiraya mobile app is available on both Android and iOS. on the download page and download the app for your device.

Yes. The Kiraya mobile app gives you access to everything on the website — games, deposits, withdrawals, bonuses, and support. It also offers biometric login and push notifications.

Some features may not work on older versions, and there may be security risks. It is always best to keep the app up to date. When a new update is available, update through the Play Store or App Store.

On Android, you may need to enable "Install from unknown sources" in your device settings before installing. On iOS, install directly from the App Store. If you run into any issues, on the download page Follow the instructions or contact support.